CORPORATE BUTLER TRAINING
Companies in the luxury sector often face the challenge that their service staff do not meet the high expectations of their exclusive customers, which can lead to dissatisfied guests and a loss of competitiveness.
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With our practical and interactive butler training, your team gains exclusive insights into the mindset and methodology of a butler and learns excellent service, international etiquette and how to deal with VIPs professionally.
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The result: a perfectly trained team that not only fulfills the wishes of your discerning guests, but exceeds them.
Training Modules
Service Excellence
• Butler's mindset
• Art & science of excellent service
• Anticipating wants & needs
• Dealing with VIPs
• Titles & degrees
• International etiquette
• Verbal & non-verbal communication
• Dress codes
Luxury Hotels
• Preparation of a guest suite
• Welcome amenities
• Welcoming guests
• Rooming
• In suite dining
• Unpacking and packing suitcases
• Clothing- and shoe care
• Turndown service
• Complaints handling and conflict resolution
Industry-specific Training
• For private clinics
• For family offices & law firms
• For luxury retail & boutiques
• For embassy teams
• For yacht crews
• For private jet crews
Success Stories:
Our butler trainings in action
Butler Training
for Jet Aviation
Jet Aviation is one of the world's leading providers in the field of business aviation. Whether charter, aircraft management, cabin fitting or maintenance. With more than 4,800 employees at 38 locations worldwide, Jet Aviation serves a demanding clientele. The Swiss Butler Service was selected to organize training for Jet Aviation's VIP flight attendants.
Butler Training
for Eden au Lac Zurich
La Réserve Eden au Lac in Zurich is one of the leading luxury hotels in Switzerland. Find out in the case study how The Swiss Butler Service was able to contribute to an even higher service level with interactive butler workshops.