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Bild des Hotel Eden au Lac in Zürich.

Exklusiver Butler Service & professionelle Butler Trainings

© La Réserve Eden au Lac

CASE STUDY: EDEN AU LAC

«Traditional yet unconventional».
The La Réserve Eden au Lac in Zurich offers its discerning clientele tailor-made service. The Swiss Butler Service was invited to support the Eden au Lac team with interactive workshops on the topics of butler service and service excellence.

Eden au Lac Zurich

La Réserve Eden au Lac is undisputedly one of the leading luxury hotels in Zurich. Located directly on Lake Zurich and with only 40 rooms and suites, international guests are offered exclusive and personal service.

La Réserve Eden au Lac Zurich - designed by Philippe Starck - opened its doors at the beginning of January 2020. The completely redesigned hotel interprets luxury hotels in a unique, chic, modern way. With trendy gastronomy concepts, a lifestyle ambience and a cosmopolitan character, La Réserve Eden au Lac Zurich is a meeting place for all connoisseurs from all over the world.

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Butler Training

In order to continually improve the quality of service, the hotel management decided to invest in professional butler training for the La Réserve team.

The Swiss Butler Service was commissioned to create a customized training program tailored to the needs of a boutique hotel.

To ensure the greatest possible learning success, small groups of eight employees each were trained on different days. This made it possible to address the different competency levels individually and also to protect operations.

Trainer Stefan chose an interactive approach that takes the participants' experiences into account.

The focus was on customized care for international clientele, dealing with VIPs, service excellence, unpacking and packing suitcases, and professional shoe care.

Feedback

Anna-Lena K., Director of Front Office, summarizes the collaboration as follows:

«We were offered a broad spectrum in both theory and practice. The topics were explained in a way that was easy to understand and the training was interactive, which on the one hand provided variety and on the other hand involved employees from different departments with different skills.

The participating La Réserve employees can now respond better to the intercultural guest clientele and the topics covered can be put into practice directly.»

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Butler Training
for Jet Aviation

Jet Aviation is one of the world's leading providers in the field of business aviation. Whether charter, aircraft management, cabin fitting or maintenance. With more than 4,800 employees at 38 locations worldwide, Jet Aviation serves a demanding clientele. The Swiss Butler Service was selected to organize training for Jet Aviation's VIP flight attendants.

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