Service Excellence Audits for Luxury Hotels
Discerning hoteliers have the opportunity to have their property professionally evaluated by us – with the aim of perfecting the guest experience. We take the time to thoroughly analyse your hotel and identify areas with potential for improvement.
Key Details at a Glance
The Concept
Our senior butlers embody an exceptional eye for detail and a deep understanding of perfection. They discreetly assess your hotel through the lens of a high-expectation guest, uncover opportunities for refinement, and offer precise, constructive advice.
Your Advantage
You receive a professional, independent analysis of your service processes. The resulting report not only provides clear, actionable recommendations but also serves as a valuable foundation for targeted development and staff training.
The Process
One of our senior butlers spends an overnight stay at your property, acting both as a silent observer and as a discerning guest. They make use of all facilities just like a regular hotel guest, while evaluating every detail with a trained and attentive eye. The result is an authentic and insightful assessment of your property.
Your Investment
• Standard Room: from CHF 2,500
• Suites: from CHF 3,200
• Includes a personal pre- and post-evaluation meeting with hotel management as well as a detailed PDF report outlining all observations and recommendations.